Last Updated: September 11, 2026
At TheSartorix, we take pride in the quality and craftsmanship of our products. We carefully inspect orders before dispatch to ensure that you receive your items in excellent condition.
Please read the following Refund & Returns Policy before placing your order.
Return Eligibility
You may request a return or exchange if you receive:
- A damaged product
- A defective product
- The wrong product
- A product that is significantly different from the product ordered
To be eligible for a return, the item must be:
- Unworn and unused
- In its original condition
- In the original packaging
- Free from stains, damage, perfume or other signs of use
- Returned with all original tags and accessories, where applicable
Return Request Period
You must contact TheSartorix within 24 hours of receiving your order if you wish to report a damaged, defective, incorrect or eligible product.
Requests made after this period may not be accepted.
Sale & Discounted Items
All sale, discounted, promotional and clearance items are FINAL SALE.
Items purchased during a sale or promotional discount cannot be returned, exchanged or refunded, unless the item received is defective, damaged or incorrect.
Please make sure you carefully check the product details, size and other information before purchasing a discounted item.
Exchange Policy
If you receive an incorrect, damaged or defective item, we may offer an exchange, subject to product availability.
If the same item is unavailable, TheSartorix may offer an alternative solution or refund where applicable.
Exchanges are not available for change of mind, incorrect size selection or personal preference unless otherwise approved by TheSartorix.
Non-Returnable Items
The following items are generally not eligible for return or refund:
- Sale or discounted products
- Clearance items
- Promotional products
- Items that have been worn or used
- Items that have been washed, altered or damaged after delivery
- Items without original tags or packaging
- Items returned after the allowed return period
- Items damaged due to improper care or use
Damaged or Incorrect Orders
To return Please inspect your order as soon as you receive it.
If you receive a damaged, defective or incorrect product, contact us within 7 days of delivery.
We may request photographs or other information to verify the issue before approving a return, exchange or refund.
Refunds
Once your returned item has been received and inspected, we will inform you whether your refund request has been approved.
If approved, the refund will be processed through the applicable payment method or another agreed method.
Refund processing time may vary depending on the payment provider or banking service.
Return Shipping
Customers must contact TheSartorix before sending any product back.
Do not send a product back without receiving return instructions from our team.
Products returned without prior approval may not be accepted.
Shipping Charges
Original shipping charges are generally non-refundable.
If the return is due to an incorrect, damaged or defective item caused by TheSartorix, we may cover reasonable return shipping costs where applicable.
Returns due to change of mind, incorrect size selection or personal preference may be subject to shipping charges.
Order Cancellation
If you want to cancel an order, please contact us as soon as possible.
Once an order has been processed, dispatched or shipped, cancellation may no longer be possible.
Custom or Bespoke Orders
Custom-made, personalized or bespoke products may not be eligible for return or refund because they are made specifically according to the customer’s requirements.
If a bespoke product arrives damaged, defective or significantly different from the agreed specifications, please contact us within 7 days of delivery
How to Request a Return
To request a return, please contact us with:
- Your order number
- Customer name
- Product name
- Reason for return
- Clear photographs of the product, if the item is damaged or defective
Our team will review your request and provide further instructions.
Policy Changes
TheSartorix reserves the right to update or modify this Refund & Returns Policy at any time.
Any changes will be posted on this page with an updated Last Updated date.
Contact Us
If you have any questions regarding our Refund & Returns Policy, please contact us:
TheSartorix
Website: thesartorix.com
Email: thesartorix@gmail.com
Location: Pakistan